jpeg and then send it to us for analysis.Ĭontrol Panel > Administrative tools > Event Viewer > Windows Logs > Application > Click the 'Error' type event > Copy the text on the General tab and then send it to us.Ĭontrol Panel > Administrative tools > Event Viewer > Application > Click the 'Error' type event > Copy the text on the General tab and then send it to us. jpg file.Ī) To take a screen shot, press the 'Prt Scr' key on your keyboard when you encounter this error.ī) Then go to Start > Programs > Accessories > Paint.Ĭ) Paste the screen captured there by pressing 'Ctrl+V' or Alt+Edit+Paste.ĭ) Save the file as a. If you are installing Windows 10 on a PC running Windows XP or Windows Vista, or if you need to create installation media to install Windows 10 on a different PC, see Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC section below. Or you can take a snapshot of the entire screen and save as a.Open Notepad, paste the text, and then save the log as.Navigate to Windows Logs > Application, and then find the latest event with “ Error” in the Level column and “ Application Error” in the Source column.

Click Windows Start button > Type event in Search programs and files field.setting as it causes Media Center to crash when you enter the Music section (well at least it does for me and others). Follow the steps below to find event logs: You can still buy it as an added feature under Windows 8.1 for 10 and it generally still works well aside from the possible need to untick the Retrieve CD album art, media information for DVDs. When a program crashes (the process has stopped working or disappears), an event log file can be helpful for the development team to troubleshoot problems.

Windows media player crashes windows 10